Skills Tasmania
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Skills Tasmania (customer service charter)

This charter sets the standards of service that you can expect from Skills Tasmania

Our key services are to:

  • Undertake planning and policy development for vocational education and training;
  • Provide an efficient and effective purchasing framework for the operation of the State training system;
  • Provide advice and assistance in relation to training packages, and traineeship and apprenticeship pathways;
  • Administer training agreements between employers, and trainees and apprentices, including the provision of financial assistance to trainees and apprentices.

The standards you can expect

  • We will provide prompt and courteous service.
  • We will aim to answer the phone within three rings. We will provide our name and identify our organisation.
  • We will return calls as soon as possible.
  • Our correspondence will include a contact name and telephone number for queries.
  • Your personal information will be treated as confidential.

If you write, fax or email us, we will:

  • Answer or acknowledge all correspondence

Improving our service

We welcome constructive feedback to help us to improve our services to you. You can contact us:

General Manager
Skills Tasmania
GPO Box 536
Hobart 7001

Complaints

The General Manager and the Skills Tasmania Team support and promote a positive and constructive approach to complaints management and acknowledge its value as a business practice.  Skills Tasmania is receptive to customer complaint and encourages feedback, both positive and negative.  Skills Tasmania also promotes a 'complaint friendly' culture that respects people's right to complain about any aspect of Skills Tasmania's operations. See Skills Tasmania Complaints for more information.