If apprentices, trainees or employers have any problems with their apprenticeship/traineeship, their Apprenticeship Network Provider should be the first point of contact.
Alternatively, Skills Tasmania has Training Consultants available throughout Tasmania who provide advice, assistance and guidance to apprentices, trainees and employers with regard to the obligations of the Training Contract they have signed and the policies and guidelines of the Tasmanian Traineeships and Apprenticeships Committee (TTAC).
If the problems or concerns relate to the training and/or assessment services provided by the registered training organisation (RTO), the employer and/or apprentice/trainee should talk to their RTO contact (which may be their trainer/assessor) about their concerns. All RTOs must have a complaints process for their clients to use.
Registered training organisations (RTOs) must be registered in accordance with the VET Quality Framework. The framework is a set of standards and conditions that the Australian Skills Quality Authority (ASQA) uses to assess whether an RTO meets the requirements for registration.
If employers or apprentices/trainees are not satisfied with the way their complaint has been handled by their RTO or with the quality of the RTO's policies, products and services, they can contact either the registering body, the Australian Skills Quality Authority (ASQA) or a Skills Tasmania Training Consultant.