This charter sets the standards of service that you can expect from Skills Tasmania
Our key services are to:
- Undertake planning and policy development for vocational education and training;
- Provide an efficient and effective purchasing framework for the operation of the State training system;
- Provide advice and assistance in relation to training packages, and traineeship and apprenticeship pathways;
- Administer training agreements between employers, and apprentices and trainees, including the provision of financial assistance to apprentices and trainees; and
- Support the operations of the Skills Tasmania Board and its committees.
The standards you can expect
- We will provide prompt and courteous service.
- We will aim to answer the phone within three rings. We will provide our name and identify our organisation.
- We will return calls as soon as possible and always within 24 working hours.
- Our correspondence will include a contact name and telephone number for queries.
- Your personal information will be treated as confidential.
If you write, fax or email us, we will:
- Answer or acknowledge all correspondence within 10 working days;
- Process Training Agreements within 21 days; and
- Dispatch publications to you within ten working days
Improving our service
We welcome all constructive feedback to help us to improve our services to you. You can contact us:
The General Manager
Skills Tasmania
GPO Box 169
Hobart 7001
See also:
- Right to Information Act 2009
Provides information about the Right to Information Act 2009 and Skills Tasmania's requirements under the Act; to make information available to the public through proactive disclosure, this means we are to routinely make information available which will assist the public in understanding what it is we do and how we do it.
- Public Interest Disclosures Act 2002 - Skills Tasmania Procedures
These Procedures establish a system for reporting disclosures of improper conduct or detrimental action by Skills Tasmania or members, officers or employees of the public body. They're also intended to assist its members, officers and employees to understand the way in which the Act operates and needs to be administered.
