This charter sets the standards of service that you can expect from Skills Tasmania
Our key services are to:
- Undertake planning and policy development for vocational education and training;
- Provide an efficient and effective purchasing framework for the operation of the State training system;
- Provide advice and assistance in relation to training packages, and traineeship and apprenticeship pathways;
- Administer training agreements between employers, and apprentices and trainees, including the provision of financial assistance to apprentices and trainees; and
- Support the operations of the Skills Tasmania Board and its committees.
The standards you can expect
- We will provide prompt and courteous service.
- We will aim to answer the phone within three rings. We will provide our name and identify our organisation.
- We will return calls as soon as possible and always within 24 working hours.
- Our correspondence will include a contact name and telephone number for queries.
- Your personal information will be treated as confidential.
If you write, fax or email us, we will:
- Answer or acknowledge all correspondence within 10 working days;
- Process Training Agreements within 21 days; and
- Dispatch publications to you within ten working days
Improving our service
We welcome all constructive feedback to help us to improve our services to you. You can contact us:
The General Manager
Skills Tasmania
GPO Box 169
Hobart 7001
Tasmanian Skills Strategy
