Problems with your training

If your training organisation is a registered training organisation (RTO) you can expect a certain standard of service. To find out whether your training organisation is registered you may go to the National Training Information Service (NTIS) database, which lists all training organisations around the country that have been registered in various states and territories.

While most training is highly satisfactory, there may be times when you are dissatisfied with the service provided. If this is the case the first thing to do is to let the appropriate person in the training organisation know that you are not satisfied with an aspect of the service.

At the time of enrolment or induction you should have been informed of how to complain and to whom you should express you concern.

There may be a form you can fill in or you may be expected to talk to a particular individual. If you are unclear about this, talk to your training supervisor/co-ordinator.

All RTOs must have a complaints process. For more information the Commonwealth Government has established a National Training Complaints Hotline: 1800 000 674. For further information, refer to the National Guideline for Responding to Complaints about Vocational Education and Training Quality [PDF 112KB].

For overall problems with training quality and how it's delivered, or if you have used the RTO complaints process and feel that you have not been given a fair hearing or that the process was not followed, contact the Tasmanian Qualifications Authority (TQA).

If you are an apprentice or trainee and have a problem with your apprenticeship or traineeship, Australian Apprenticeships Centres should be the first contact point. Alternatively, Skills Tasmania has training consultants available throughout Tasmania who provide advice and guidance to apprentices/trainees.